Refund Policy

In short

• Credit not used yet, bought in the last 14 days: full refund.
• A report you unlocked did not load: we refund that purchase.
• Charged twice for one order: we refund the extra charge.

What you buy

FollowGlance sells a saved report for one public Instagram account as a one-time purchase. Existing account credits remain usable under their original terms. There is no subscription, and nothing renews.

When we refund

• Unused credits. If you have not used the credit you bought, you get a full refund within 14 days of buying it.
• Reports that did not work. If you unlocked a report and it did not load, or it showed none of the data the pricing page lists, tell us within 14 days. We refund the purchase, even though the credit was used.
• Double charges. If you were charged more than once for the same order, we refund the extra charge.

When we don't

• Credits used on reports that loaded. A report shows the public data as it is at the time of the check, so a short or surprising list is not a fault.
• Requests made more than 14 days after the purchase.

How to ask

Email support@followglance.com from the payment email, with the order number from your receipt. We reply within 3 business days.

Payments are processed through Stripe. An approved refund goes back to the card or account you paid with, usually within 5 to 10 business days, depending on your bank. Refunding a report purchase revokes access to its saved report; refunds of legacy credits remove those credits.

Your legal rights

Nothing in this policy limits the rights you have under the consumer law where you live.