Refund Policy

In short

• Pack not used yet, bought in the last 14 days: full refund.
• A report you unlocked did not load: we refund that purchase.
• Charged twice for one order: we refund the extra charge.

What you buy

FollowGlance sells one-time packs of report credits. One credit unlocks the full report for one public Instagram account, for good. There is no subscription, and nothing renews.

When we refund

• Unused packs. If you have not used any credit from a pack, you get a full refund within 14 days of buying it.
• Reports that did not work. If you unlocked a report and it did not load, or it showed none of the data the pricing page lists, tell us within 14 days. We refund the purchase, even though the credit was used.
• Double charges. If you were charged more than once for the same order, we refund the extra charge.

When we don't

• Credits used on reports that loaded. A report shows the public data as it is at the time of the check, so a short or surprising list is not a fault.
• Requests made more than 14 days after the purchase.

How to ask

Email support@followglance.com from the address on your account, with the order number from your receipt. We reply within 3 business days.

Payments are processed by Creem, our merchant of record. An approved refund goes back to the card or account you paid with, usually within 5 to 10 business days, depending on your bank. When a pack is refunded, its unused credits are removed from your account.

Your legal rights

Nothing in this policy limits the rights you have under the consumer law where you live.